Refund policy
At AQDEN Collections, every product is created with care and made especially for you. Because many of our products are made to order, please review your order details carefully before completing your purchase.
Returns & Exchanges
Because our products are made to order, we do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer’s remorse.
Please carefully review product descriptions, sizing charts, colors, and other product details before placing your order.
Damaged, Defective, or Incorrect Items
We want you to be happy with your order. If your product arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
When contacting us, please provide:
- Your order number
- A brief description of the issue
- Clear photos showing the product and the issue
After reviewing your request, eligible orders may receive a replacement or refund.
In most cases, you will not need to return a damaged or defective product.
Personalized Products
Please carefully review all personalization details before submitting your order.
Personalized products cannot be returned or exchanged due to incorrect information provided by the customer, including names, spelling, colors, sizes, or other personalization choices.
If we make an error in your personalization or your item arrives damaged or defective, please contact us within 30 days of delivery so we can help make it right.
Incorrect Size or Color
Because each product is made specifically for your order, we cannot provide a free replacement, return, or refund if the incorrect size or color was selected at checkout.
We strongly encourage you to review the sizing chart provided on the product page before ordering apparel.
Order Changes & Cancellations
Orders may enter production shortly after they are placed.
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered production.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the address.
Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.
Lost Packages
If you believe your package has been lost in transit, please contact us with your order number and tracking information so we can investigate the issue.
Please note that an order marked as delivered by the shipping carrier may require additional investigation before a replacement or refund can be issued.
Refunds
If your order qualifies for a refund, the refund will be issued to your original payment method.
Please allow additional processing time for your bank or payment provider to post the refund to your account.
Need Help?
If there is a problem with your order, please reach out to us. We want every AQDEN Collections customer to have a positive experience and will be happy to review your concern.
AQDEN Collections
Customer Support: contact@aqdencollections.com
Created with PURPOSE. Inspired by FAITH. Made to mean SOMETHING